1. Introduction Fabiola Amazing Food Company Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, submit a partnership inquiry, or interact with our services.
2. Information We Collect We only collect information that is necessary to fulfill our business and humanitarian objectives. This may include:
- Identity & Contact Data: Name, email address, phone number, and organization/NGO name when you fill out our contact or partnership forms.
- Transaction Data: Details about bulk procurement requests, delivery locations (e.g., Kakuma, Nairobi), and purchase history.
- Technical Data: Standard website analytics, including IP addresses, browser types, and usage data, to help us improve our website experience.
3. How We Use Your Information We use your data for the following purposes:
- To respond to your inquiries, partnership requests, and bulk order submissions.
- To coordinate the delivery of our porridge flour within our 12-hour (Kakuma) and 48-hour (Nairobi) fulfillment windows.
- To send you organizational updates or newsletters (only if you have explicitly opted in).
- To comply with legal and regulatory obligations, including KEBS safety tracing.
4. Data Sharing & Protection We do not sell, rent, or trade your personal data to third parties. We may share your information only with:
- Trusted logistics and delivery partners strictly for fulfilling your orders.
- Government or regulatory bodies if required by Kenyan law.
We implement appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, accessed, or altered in an unauthorized way.
Your Rights You have the right to request access to, correction of, or deletion of the personal data we hold about you. To exercise these rights, please contact us at our official email address.
Contact Us If you have any questions regarding this Privacy Policy, please contact our administrative team via our Contact Us page.